Data Recovery
Call us, Shut it off, Bring it in.

No Data, No Charge!

No Data, No Charge!

Can’t find your pictures? Accidentally delete a file? Erased your important emails? We all have these kinds of problems. Don’t worry, we can help you.

If you have lost important data, always call Vertex; we will tell you the next step. If we are not available and you think that your data is lost due to a system crash, physical damage to the computer, or other hardware failure, the first step to recovery is to shut down the system. If it is severely damaged, or you think it has crashed (or is crashing), turn off the computer at the main switch without going through normal shut-down procedures. Then, unplug the system and bring it to us as soon as possible. Do not try to recover data yourself. This can cause further loss of data.

If you suspect that water damage is the problem, do not try to dry it out, just call us or bring it in immediately. If you hear unusual noise coming from your computer, don’t try to analyze it, call us.

If you have accidentally deleted an important file or think a virus is to blame, call us. The same is true if you see messages like: “Volume Corrupt” or “Operating System Not Found”.

If you are not a professional, trying to recover the data yourself is the most likely way that you will damage or lose it completely. We’ll take a look at your machine and if we do not think the data can be recovered there is no charge. If we can recover the data there is an $89 intake bench fee, and $100 due when you pick the machine back up. We won’t scold you if your backup was not up-to-date, and we won’t shake our heads if you pushed the wrong button or dropped your laptop in the bathtub. We have the knowledge and the professional equipment to recover data when hardware, software, or operator error has caused the loss of important information, precious memories, data, or documents. If it can be recovered, and most of the time it can, we’ll get it back for you.

Remember: Call us, shut it off, and bring it in!

Dennis Laidler, Education Curator

Dennis Laidler, Education Curator

Potter Park Zoo

Thanks to Vertex Computer, tens of thousands of Potter Park Zoo visitors had a chance, this fall, to see our three Amur tiger cubs while they were in our nursery. The camera and computer system, donated by Vertex, allowed us to monitor the late stages of the mother tiger’s pregnancy and the birth of the cubs. Dr. Tara Harrison, the zoo’s veterinarian, was able to access the video feed from home which made it much easier to keep an eye on things. Having the Vertex video surveillance system helped save the life of the cubs. After the cubs were born, we used the Vertex system to monitor the cubs and mom. By the second day, it was obvious from the video feed that there was a problem. Closer examination by zookeepers and lab reports confirmed that the cubs had been born with pneumonia. They had to be pulled from their mom, given emergency medical treatment for several weeks and had to be hand-raised. All of us at the Potter Park Zoo are extremely grateful to the owner and staff of Vertex Computer. With their generous assistance and technical expertise, three highly endangered Amur tiger cubs are healthy, happy and give us hope that this species will survive.